tag:blogger.com,1999:blog-7115521552422137679.post9171955319669655416..comments2023-07-22T09:21:34.649-05:00Comments on sixtwelvesixteenth: Problem = Solved but the Aftermath = In ProcessChristahttp://www.blogger.com/profile/05932960285653719716noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-7115521552422137679.post-44622141791849474192013-03-28T16:20:58.855-05:002013-03-28T16:20:58.855-05:00Yes. The technician used Paul's wrenches to tr...Yes. The technician used Paul's wrenches to try and uncap it. When it didn't turn with his first attempt he told Paul it couldn't be opened and he didn't have the tools to do it. He told Paul that if he could get it off, he'd still snake the line. While Paul was working on it, the tech also admitted that he had never snaked a bathroom on the 2nd floor from a basement. He was pretty sure he knew what he was doing but this would be the first time. Needless to say, Paul couldn't get the cap off either, needed to get back to work and ended up going to the alternative of removing a piece of pipe entirely.<br /><br />Today, however, when the technician arrived to snake it he told Paul that their company policy was any time a basement was involved a 2nd technician had to be on site. Why had the guy last week not done that? So Paul waited with this tech for an hour until another tech showed up. Then he was planning to charge Paul for the hour he sat around doing nothing waiting on the 2nd tech. When Paul started to voice his complaint they backed down and knocked off that extra $100.00. <br /><br />Either way, I'd never recommend them to anybody. Seems as if the national, big business model hits them just like other restaraunts, stores, etc. This is why we prefer local businesses. Large corporate companies provide little customer satisfaction or guarantees even when that is their claim. I'd send Addison in with a pipe wrench before I'd pay them money again. Christahttps://www.blogger.com/profile/05932960285653719716noreply@blogger.comtag:blogger.com,1999:blog-7115521552422137679.post-41189847470470624402013-03-28T15:21:52.245-05:002013-03-28T15:21:52.245-05:00So why did they do nothing the first time? They co...So why did they do nothing the first time? They couldn't uncap the waste line?Monikahttps://www.blogger.com/profile/09245950653018680552noreply@blogger.com